I’m just going to share a few discussions from the community about problems that have surfaced in the last week, and how you might solve them…

ActiveInbox isn’t loading properly, or emails are hidden when I open them

If you use Chrome:

Check to see if two copies of ActiveInbox are installed. You can do this by clicking the 3-line-or-wrench icon in the top right of Chrome, selecting ‘Tools’ and then ‘Extensions’, and checking to see if ActiveInbox is listed twice in the list. If it is, you need to remove them both, reinstall from http://www.activeinboxhq.com/install.php, and re-register Plus (see http://www.activeinboxhq.com/support/register_plus.php).

And, check to see if you have to confirm you accept ActiveInbox has changed its permissions. Again, this might appear in the 3-line/wrench button menu. (We’ve actually reduced ActiveInbox’s permissions, see below!).

If you use Firefox:

Open your Addons list, and check which version of ActiveInbox you have. If it’s earlier than, you will need to upgrade, from http://www.activeinboxhq.com/install.php.

ActiveInbox is really slow to apply statuses/deadlines/projects/etc.

A clash has developed with Evernote Clipper, but it’s easy to fix without removing either addon. Instead, just right click the Evernote icon to the right of the address bar in Chrome (the elephant), select ‘Options’, and disable the ‘Use Simultaneous Search’ option. Then close the Options tab and refresh Gmail.

What is causing these issues?

Warning, geeky explanations ahead!

The duplicate install of ActiveInbox is because Chrome forced us to store the addon on their servers, rather than ours; which has resulted in Chrome thinking they’re 2 separate addons (the one you had, which was from our servers, and the one you may have upgraded to, on their servers). They then fight each other.

We’ve also restricted ActiveInbox’s permissions. It used to be able to access any sub domain of Google (*.google.com), but that scared people inside Google, so we explicitly stated only 2 sub domains: http://www.google.com and mail.google.com.

Firefox is, and always has been, slow at auto updating, and it’s possible it’s just fallen behind our latest version – which is needed to keep everything running sweetly in Gmail. We’re always looking at ways to speed this up!

As for Evernote Clipper, I’m not sure what they’re doing, but the we diagnosed it as https://getsatisfaction.com/activeinbox/topics/gmail_labels_too_slow, and if anyone has a technical contact at Evernote I’d be happy to discuss it with them.


This was written by Andy Mitchell


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