The Firefox development community were fantastic. After all my talk of slaying dragons, they exuberantly got back to me and let me know that it wasn’t a bug at their end that stopped ActiveInbox connecting to our servers in Firefox 20.
Instead, they’d tightened their conformance to a Web specification, the only browser to do so (Mozilla, the company behind Firefox, believe deeply in an open, standards-based Web). And our website fell foul of the new specification.
I’ve since corrected the problem, and everything is working fine.
This was written by Andy Mitchell
Which specification was the issue?
This is pretty dull info, but the CORS spec, which we participate in because we pull in files from other domains (namely our CDN). We were using two headers to define the domains we pull data from, when the spec only allows one.
Somehow it again doesn’t work for me, any tips, e.g. how to flush the cache?
I also found this FAQ item, maybe that is interesting to your or fellow ActiveInboxer’s: http://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
Hi Phillip, can you post a screenshot of the problem you’re seeing?
Nope. Not working for me. I’ve tried two factor resets on FF20 and I can’t download AIB. What gives?
I got Firefox all fixed up… installation and upgrading should now be fine. “What gives” was sadly changes in Firefox… always deeply frustrating :/
I’ve clicked on the hyperlinked Install to start manually, and I’m still not getting anything. Instead it keeps dumbly returning to the page that says “First, install in Chrome and First, install in Firefox” [which by the way strikes me as kind of lazy. You couldn’t come up with two separate pages, one for Chrome install and another for Firefox install?].
It’s not lazy! That’s the page you see when something has gone wrong, and it cannot work out which browser you’re using. So there’s a glitch in the system somewhere. Let me see if I can fix up why.
if it helps any, when I go into the Firefox addons page, and search for active inbox, it doesn’t come up
I got Firefox all fixed up… installation and upgrading should now be fine.